CALL CENTER BASICS VIDEOS

I have three public videos on call center basics.

I discuss call center basics in this video that you need to know when you’re looking for work.

I talk more about important details on the second video.

I talk about how to set goals and use goals to convince the interviewer to hire you in the third video.

CALL CENTER BASICS - PART 1 - OVERVIEW

CALL CENTER BASICS - PART 2 - IMPORTANT DETAILS

CALL CENTER BASICS - PART 3 - SETTING GOALS

CALL CENTER BASICS LESSONS

WHAT IS A CALL CENTER? Read lesson.

WHAT IS BPO? Read lesson.

WHAT IS A CALL CENTER ACCOUNT? Read lesson.

WHAT DOES INBOUND AND OUTBOUND MEAN? Read lesson.

WHAT DOES B2B AND B2C MEAN? Read lesson.

COMMON CALL CENTER JOBS Read lesson.

CALL CENTER JOB APPLICATION REQUIREMENTS Read lesson.

CALL CENTER COMPUTER SKILLS Read lesson.

CALL CENTER INTERNET SKILLS Read lesson.

RESEARCH REFLEX Read lesson.

ADVANCED GOOGLE RESEARCH How to do a Google site search Google specific phrases Read lesson.

GOOGLE MAPS Read lesson.

EMAIL AND SKYPE Read lesson.

GOOGLE DOCUMENTS Read lesson.

SEND PDF’S Read lesson.

HOW LONG IS THE JOB APPLICATION PROCESS? Read lesson.

PRE-EMPLOYMENT CHECKLIST Read lesson.

WHAT’S NEXT?

JOIN OUR WEEKLY LESSONS AND ANNOUNCEMENTS

JOIN CALL CENTER 102

BUY OUR BOOK CALL CENTER BASICS FOR 150.

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