WHAT DOES INBOUND AND OUTBOUND MEAN?

May 01, 2019 • written by

A call center makes and takes calls. Inbound and Outbound refer to the direction of the calls.

Inbound means you are receiving the calls.

Outbound means you’re giving the call.

There are both inbound and outbound calls to different business processes.

Here are some examples:

Inbound Customer Service

is when a customer calls to make inquiries, follow up on requests, or get an issue resolved.

Outbound Customer Service

is when an agent calls the customer to do a follow-up on a customer’s request, solve problems, and/or close support tickets.

Inbound Sales

involves a sales agent answering sales inquiries, processing orders, and offering promotional packages (also called up-selling)

Outbound Sales

is when an agent reaches out to leads or prospects to offer products or services. This is also called telemarketing.

WILL I GET ASSIGNED TO AN INBOUND OR OUTBOUND ACCOUNT?

I don’t know.

Job assignment usually depends on what account is urgent, available, and matches your profile.

Openwork also varies from company to company.

Do you want an inbound-based call center job or outbound-based call center job?

Thank you for reading this far and thanks for your attention.

I am praying for your success. God bless!

If you made it this far, you should introduce yourself.

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