Here are some of our video lessons.
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PHONE COACHING SAMPLES
This is a sample phone coaching session.
We discuss the experience of the student.
We discuss grammar and pronunciation on session one.
I point out errors in the session.
We avoid publishing personal information.
We ask our students to remove complete names and addresses from their answers.
We also give interview and career advice.
PRONUNICATION PHONE COACHING SOLO PRACTICE
PRONUNCIATION MOCK CALL, CALL SIMULATION, CALL FLOW.
PRONUNCIATION PHONE COACHING 45 MINUTES
PRONUNICATION PHONE COACHING 30 MINUTES
RANKING ENGLISH PRACTICE ACTIVITIES
PHONE COACHING SESSION WITH A TEACHER
MY STUDENT GOT HIRED
CUSTOMER SERVICE SENTENCES TEST
SOLVING IMPOSSIBLE PROBLEMS - MENTORING A TEACHER
My advice for teachers exploring call center work, VA work and online teaching.
Activities that improve your English
Thoughts Why You Need to Shorten Sentences
Giving Grammar Corrections and Harsh Career Advice
Answering Questions About Call Center Work
What to do When You Run Out of Money
The EXACT Story That Will Convince The Interviewer To Hire You
Pronunciation Practice Activity 45 minutes.
Pronunciation Practice Session 30 minutes
Share Specific Goals During Call Center Interviews
What’s Your Expected Salary?
Why It’s Difficult To Answer Interview Questions in English
Giving Detailed Instructions is Valuable
How to Answer Call Center Interview Questions
Write with me for 30 minutes
My Advice to New Call Center Agents
TRAINING MODULE SAMPLES
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