Here are some of our video lessons.

CLICK HERE TO ACCESS OUR YOUTUBE CHANNEL

Please watch the videos until the end.

Hit like and subscribe.

Take notes and you’ll remember the important details.

Like, comment, share, and ask questions. This helps you remember the lesson and helps other students find the videos.

Support the other students by sharing your notes in the comment section.

FOLLOW ME ON TIKTOK

I also post short tips and go live on TikTok.

Follow me here:

FOLLOW CALL CENTER TRAINING TIPS ON TIKTOK

When I go live, you can join, ask questions, and practice with us.

I usually talk about English, interviews, call center work, resumes, job applications, and common mistakes applicants make.

HOW TO DOWNLOAD THE FREE REVIEWER

Watch this short guide first.

Follow these steps to get the free reviewer:

  1. Go to this website.
  2. Click Free Reviewer.
  3. Type your first name and email.
  4. Click Subscribe.
  5. Check your email inbox.
  6. Look for the confirmation email.
  7. Click Confirm.
  8. Wait for the second email.
  9. Open the email that says Welcome to Call Center Training Tips Study Group.
  10. Click the free reviewer link inside.

The free reviewer includes guides for call center applicants.

You can use it to study English, interview answers, call flow, call simulation, resumes, assessments, and other common call center application topics.

If you do not see the email, check your spam, promotions, or updates folder.

If you still need help, comment REVIEWER or send me a message.

FREE ENGLISH LESSONS PLAYLIST

To boost your English and interview prep, regularly visit my English Lessons playlist on YouTube. These videos, are the same lessons from my live classes, offer easy-to-follow guides to improve communication skills and interview readiness.

Watch the English Lessons Playlist

PHONE COACHING SAMPLES

This is a sample phone coaching session.

We discuss the experience of the student.

We discuss grammar and pronunciation on session one.

I point out errors in the session.

We avoid publishing personal information.

We ask our students to remove complete names and addresses from their answers.

We also give interview and career advice.

WATCH ON YOUTUBE.

PRONUNCIATION PHONE COACHING SOLO PRACTICE

PRONUNCIATION MOCK CALL, CALL SIMULATION, CALL FLOW.

Watch Call Simulation Video on YouTube

PRONUNCIATION PHONE COACHING 45 MINUTES

PRONUNCIATION PHONE COACHING 30 MINUTES

RANKING ENGLISH PRACTICE ACTIVITIES

Watch on YouTube.

PHONE COACHING SESSION WITH A TEACHER

Watch on YouTube.

MY STUDENT GOT HIRED

CUSTOMER SERVICE SENTENCES TEST

SOLVING IMPOSSIBLE PROBLEMS - MENTORING A TEACHER

WATCH MENTORING VIDEO.

My advice for teachers exploring call center work, VA work and online teaching.

WATCH VIDEO.

Activities that improve your English

WATCH VIDEO

Thoughts Why You Need to Shorten Sentences

WATCH VIDEO

Giving Grammar Corrections and Harsh Career Advice

WATCH VIDEO

Answering Questions About Call Center Work

WATCH VIDEO

What to do When You Run Out of Money

WATCH VIDEO

The EXACT Story That Will Convince The Interviewer To Hire You

WATCH VIDEO

Pronunciation Practice Activity 45 minutes.

WATCH VIDEO

Pronunciation Practice Session 30 minutes

WATCH VIDEO

Share Specific Goals During Call Center Interviews

WATCH VIDEO

What’s Your Expected Salary?

WATCH VIDEO

Why It’s Difficult To Answer Interview Questions in English

WATCH VIDEO

Giving Detailed Instructions is Valuable

WATCH VIDEO

How to Answer Call Center Interview Questions

WATCH VIDEO

Write with me for 30 minutes

WATCH VIDEO

My Advice to New Call Center Agents

Watch on YouTube.

TRAINING MODULE SAMPLES

Please let me know that you finished watching the video.

CLICK HERE TO LEAVE A COMMENT.

CLICK HERE TO ACCESS OUR YOUTUBE CHANNEL