We help introverts like you develop confidence the skills to qualify for your dream job.

My name is Kevin Olega.

I’m a project manager for a US-based IT company and HR services firm.

Before that, I’m a top agent at West Contact Services and a consistent CSAT and TSR awardee at Comcast.

I was also an online English teacher, academic tutor, and sales trainer.

These are my stories on getting a job, building confidence, personal improvement, skills training, and communication skills.

WHAT DO YOU WANT?

We created solutions for different problems.

Please select from one of the options.

I WANT CALL CENTER KNOWLEDGE

I WANT TO IMPROVE MY ENGLISH

I WANT TO BECOME CONFIDENT

I WANT TO BE A TOP AGENT

POPULAR LESSONS:

SEARCH LESSONS:

LATEST LESSONS:

We've written over seven hundred free lessons to help low-income Filipinos learn skills to qualify for higher-paying jobs.

JOIN HUNDREDS OF FILIPINOS GET HIRED IN A CALL CENTER.

How You Spend Time Is More Important Than You Think

Engineer Enrolls in our English Lessons

Porma vs English

Expired Module Taglish

HOW TO INVEST ONE THOUSAND PESOS

FREE TOOLS TO HELP WITH BETTER SLEEP

WHAT ARE YOUR STRENGTHS AND WEAKNESSES?

How to Overcome Laziness and Shyness

HOW I EARNED A SIX FIGURE INCOME IN REAL ESTATE AND QUIT

REPLACE UNSPECIFIC WORDS - EXAMPLES

WHAT CAN I LEARN FROM A W1L6

DON'T OFFER MONEY

TRANSLITERATION ISN'T TRANSLITERATION

Training Topics 2021

RESPONSE TO CALL CENTER HATER COMMENT

RESPONSE TO SNOWFLAKES

WHO CAN'T TAKE OUR TRAINING

HOW MUCH SHOULD I PAY FOR TRAINING?

Do all my students improve? Taglish

Stay Safe

ATTENTION STUDENTS BATCH 2021

SAMPLE COACHING SESSION 1

Take the Big Five Personality Test

WANT TO QUIT?

2 DAYS A WEEK 3 ACTIVITIES A DAY TRAINING PLAN

2 DAYS A WEEK 2 ACTIVITIES A DAY TRAINING PLAN

SANA ALL IS A LOSER'S PRAYER

WRITING PAGES ABOUT YOURSELF

MAHALAGA ANG COMMUNICATION SKILLS

Success Forumla-Taglish

How to Earn Money as A Professional Writer

How I Wrote With A Busy Schedule Taglish

Should I Invest My Last Money In Your Training?

You are NOT and Online Seller

VUL or BTID?

Two Kinds of Students

How To Build a Successful Financial Advisor Business

ADVICE SA HIGH SCHOOL UNDERGRAD

Skills Require Attitude - Taglish

Phone Coaching Notes

How to Achieve Financial Goals While Facing Obstacles

Interview Answers That Kill Job Opportunities

How To Answer Call Center Interview Questions That You Don't Know The Answer To

Complete Guide to Call Flow, Call Simulation, and Mock Call Pronunication Practice

11 Stories That You'll Need to Succeed

Claire Gets Hired at Teleperformance - Testimonial

Call Center Exams

Take This Customer Service Test

How to Read Call Center Complaints on Social Media

Quitting English Lessons To Follow My Dreams

Shorten Sentences Simplified Explanation

How to Use Google Docs

Do you want to become a master or just average?

Simple Introduction Video Sample for Filipino Freelancers

CALL CENTER AGENTS NEED TO GROW UP

Student Asked Me To Speak Straignt English - Here's What Happened...

Change Your Strategy

AHT Guide

After You Get Hired at a Call Center

Learn to Ask Questions and Share Stories instead of memorizing popular interview answers.

Teaching In Person vs Over the Phone

No Dial Tone Spiel

Interview Mindset - Taglish

Are you a team player? Taglish

Writing Upgrades All Your Skills - Taglish

Write Email Subjects

Non Voice Challenge - Taglish

How to Handle Missed Interview Calls - Taglish

Unemployment Weakens Your Career Upgrade - Taglish Explanation

Coaching Session Notes Michelle

Quitting in Taglish

Customer Service Sentences Test Taglish Explanation

Call Center Finances - Taglish

Session Notes - Karen Sales

Session Notes - Jam Coaching 1

Learn to Be Specific in Taglish

Smart Call Center Agents Get Help - Explaining Grammar Errors and Career Advice

BOOK ANNOUNCEMENT JANUARY 2021

Health Risks of Call Center Work in Filipino

Seek Good Influence in Filipino

99% ng English Self-Study Palpak

Advantages of Speaking in English for Filipinos

New Online Freelancer Advice in Filipino

English Profficiency Has Many Levels

High Reward Means Higher Risk in Freelance Work

New Module Announcement

My Advice to a Teacher Exploring BPO Work and Online Jobs

Minimum Wage to Call Center Advice in Filipino

Anong Trabaho Ng Mentor?

Not For Everyone

Supplements for Call Center Agents

Quotes Won't Change Your Life

Fear of Judgement Takes You To Hell

Hundred Comfortable

Call Center Income Gave Me Freedom

Using God as a Lazy Answer

How to Overcome Depression and Failure

If you dream of owning a business here's one thing you can do to start today

Three Skill Numbers

Single Effort Strategy

Accept More Responsibility to Get Power

You won't get better by wishing.

How I Answer Scale of 1 to 10 Questions

Paying The Price

Testimonials

Walk In Applications

How I Failed College English

Pronunciation Practice Preview

Repeating Lesson

Artists Master Skills

Upgrade While Employed

How To Email Your Mentor

Gamers Don't Mind Being Called Bobo

Stay Two Years or Longer

First Few Coaching Sessions

Coaching Session 2 Discussing Weaknesses and Pronunciation Practice

You'll Still Get Fired

Simple Success Formula

Grammar Tips For Adults

Pilipino Pronunciation Corrections

Adjust Attitude Paper Trick

Reason Why You're a Failure

Painful Truths

Your Wallet is Empty Because of Your Stupidity

Time Management Truths

Write with Kevin for 30 Minutes

Use Intuition to Fix Your Grammar

Use a Text to Speech Reader To Check Your Writing

Shorten Sentences

Get Enough Sleep

Stories Show Substance

Practice Your Presentation on Paper

Stories I Wrote Are Easy to Say.

Stories I Said Are Easy to Write

Why We Don't Refer Our Students to Companies

Filipino Comedians are Proof You Have Good English Skills

Does Your Writing Pass the Read Test?

Your Time is Valuable

Answer Calls Properly

Ant and Grasshopper Mindset

Expect Calls From Unknown Numbers

Activate Professional Mode

Pray in The Morning

Prepare a Quiet Place

Know the Spots With Good Signal

Phone Interview Tips for Call Center Applicants

Call Center Companies Reject Weak Applicants

1 Winner 99 Losers

How to Prioritize KPI

How To Survive Call Center Training

Problem Agent to Top Agent - How TL Gerry Changed Me

Law of the Seed

Write in the Morning.

I also have grammar errors.

If You're Filipino You're Practicing English Wrong

How to Fix Your Wrong Interview Answers.

Toxic Learning Mindset

Study During Commutes

Production Decisions

Use What You Have

I'm Often Wrong

How to Overcome Overthinking

Don't Trust Kevin

Kevin Can't Play The Guitar

How Winners Lose

How Losers Succeed

Interviewers Ask Several Follow Up Questions

Level Ten Customer Service

Call Center Hiring Process

Thoughts on Humiliation

Viral Interview Video Red Flags- Part 2

Avoid Bashing People on Social Media

Attacking Rony Gandeza - Part 1

Clarifications About Call Center Work

Different Situations Require Different Tools

How to Handle Angry Customers

Replace Nervous with Excited

Worst Popular Advice to Learning English

Make an Effort to Improve

Practice Until You Can Perform Well Under Pressure

Referral Opportunities from Friends

Print Thirty Copies of Your Resume

Send 200 Online Job Applications

How to Get Hired

How to Ask Mentors For Help

Write Your Thoughts And Ideas In A Journal.

Talk To Someone Who Is Better At You In English

Frequently Asked Questions

Saying No To Other Commitments

What Happens When Waiter Reads Kevin's Lessons

How I Get Hired

How To Thrive in the BPO Industry - Lessons from Arnel Agravante

Good Things Aren't Expensive

Painful Advice - Real Talk

If You Find Yourself in an Unfortunate Position Get Help

Does Watching English Shows Help Improve My English?

My First Successful Assist

Your Biggest Failure

Don’t Sacrifice Food

Call Center Agents are NOT the True Bayaning Puyat

Joni Nillar of Sutherland Tarlac Plagiarize Kevin of Call Center Training Tips

Self Assessment - How to Get Help

If You Failed More Than Ten Times Take Another Job

Avoid This Kind of Loser Attitude

Give Support then Get Support

How to Build a Balanced Life with BPO Income - Career Advice from Charles Jeffs

Being a Team Player is Not Cheating

What Happens When You Watch English Movies to Improve Your English

Write Down Everything That You Know

Call Center Listening Tips

How to Overcome Difficulty Listening to Customers

Customer Service Sentences

Phonetic Alphabet - How Effectively to Spell Details to the Customer

How to Achieve Your Most Ambitious Goal

How I Transformed Myself From Poor Seller To Receiving the Top Agent of Sales Award - Thank You Jeffrey

Call Center Work is NOT for WEAKLINGS

Computer Skills Part 3 - IN PROGRESS

Why There's No Music or Funny Sounds in My Videos

Level 2 Computer Skills

Write Using One Sentence Paragraphs

How to Increase Your Negotiating Power and earn 30-40k or higher

Can't Think of Accomplishments? READ THIS

Why do you want to work here? My answer

Be Patient. Get Better.

Don't Listen to Fake Call Center Job Hunting Advice

Thoughts on Mayor Sanchez

Stop Being a Weak Loser

Whatever It Takes - Levels of Commitment

How To Lose Weight While Working in a Call Center

Take This Free Typing Test

Take This Simple Business English Test

Take This Simple Business English Quiz

Take This Simple Listening Test

Take This Simple Grammar Test

Take This Online IQ Test

Call Center Skills That Make Your Life Easier

True Tome of Power

What's Holding You Back?

Use This Daily Journal to Improve Your English

English Movies Won't Improve Your Communication Skills

You Won't Enhance Your Communication Skills in a Call Center

Ultimate Self Confidence Formula

Interview Mindset

Big Five Personality Test - Challenge Activity

Use Your Weakness As Strengths

Failure is Valuable

Dangers of Copying Interview Answers From The Internet

Take The Sixteen Personalities Test

Chinese Astral Activity

Horoscope Activity

This Weekly Activity Will Change Your Life

Facebook Page Announcement

How to Decline Customer Requests

How to Deal With Bad Service Situations

How to Deal with Customers Who Disagree With You

How to Talk to Tech Support Customers

How to Talk to Customers

Sample Customer Service Call

Weakness doesn’t get a vote.

Impress Your Interviewer With Notes

Take The DISC Personality Test

Modern Career Skills

Good Friends Boost English Skills

Reasons Why Watching English Movies and TV Shows Won't Improve Your English Skills

Cost of Unemployment

Are You a Team Player?

Lessons from Martial Arts

Free Call Center Training Schools are Scams

How to Overcome Call Center Interview Fear

Windows Keyboard Shortcuts for Beginner Call Center Agents

Career Advancement is Easy

Why You Should Visit Piso Pinoy

Biggest Reason for Poor Sales and CSAT Scores

Facebook Mistakes That Kill Job Applications

Fake Savings

How to Find Love While Working in a Call Center

How To Handle Failure - Short Version

What will make you take/quit a job?

Think in English

Five activities that improves your English

Sossy Mode Gives You Smooth Powerful Confident English

Activate Celebrity Mode for Smooth Confident English

Smiling Makes Your English Sound Better

Common English Pronunciation Errors

When is Poor Communication Skills Acceptable?

Watch Karl Smallwood's YouTube Channel

Don't be a Nice Guy

Are You Man Enough to Read This?

Past Builds Future

Call Center Upgrades

Difficult Means Many Easy Tasks

Stop Wanting Everybody to Support You

Purchases Under $100 that Changed My Life

Maganda ba Grades mo?

Can You Describe Your Favorite TV Show In Detail?

How to Double Your Money While Working in a Call Center

Don't Weaken Yourself

Be Brave and Wise

Lessons From My Grab Ride With Another Super Agent

It's okay to give up

Short Lesson on Trade

Why You Should Stop Watching Anime and K Drama

Negative Emotions Have a Purpose - and it's NOT What You Think

Why You Should Consider Not Applying In A Call Center

Why You Should Follow Zach Gallardo

God Gives You Darkness so You Can Bloom

You Can Be A Millionaire...

Watch Cooking Shows to Learn How To Give Instructions Well

God Gave You Fear So You Can Win

Everything Valuable in Life is Difficult

Life is Exciting if You're Responsible

Multiply Your Call Center Salary

Start Improving Your Life Today

Questions That Made Me a Top Performer

Pride Makes Failure Permanent

Persistence Overcomes Resistance

What Attitude Gets You Hired and What Keeps You Unemployed

Gusto Ko Mag Trabaho sa Call Center...

How to Get Rewarded for Your Skills

Do You Act Like a Performer or Observer?

How to Stop Being a Loser

Ten tips on How to Get Hired in a Call Center This Week

Here Are Google Shortcuts

Call Center Internet Skills

How to Always Give the Best Response to Customers - Write the Perfect Spiel

Google Search Call Center Companies in Your City

Make a List of Call Center Companies

Dream Job Recipe

How to Create a Clothing Schedule and Save Your Time

Most Difficult Pronunciation Practice

Lessons From Mae of Malabon

Naaalala mo pa ba?

How Do I Become Smarter?

What kind of computer skills are required in a call center?

Pre Employment Checklist

How long is the job application process?

Basic Call Center Job Application Requirements

Common Call Center Jobs

What is B2B and what is B2C?

What is inbound and what is outbound?

What is a call center account?

What is BPO?

What is a Call Center?

The Weekly Mini-Challenges

Embrace Difficulty

People Judge You

How to Connect With Your Interviewer

A Day In The Life Of A Customer Service Representative

The most important question you need to ask your interviewer

Why Are College Graduates Better to Hire for Recruiters

Cellphone Test

List Down Ten Ideas

American and Filipino Culture

YouTube Recommendations

How I Failed Contract Signing

10 Ingredients of Top Agents

How to Answer Questions You Don't Know the Answer To

Learn to Tell Stories

Know Yourself Better By Answering Surveys

Dream Job Formula

Questions to Ask Your Interviewer

Book Recommendations

Why You Need an Email Address

Google Initiative

Anything You Need Can Be Learned

Why You Should Sing and Pray During The Versant Test

Cost of Getting Hired in a Call Center

Upgrade Your Attitude and Skills to Deserve Success

How to Guarantee Success

Call Simulation Tips

Use a Smartphone to Overcome Shyness

Shortcut to Introduction Questions

Listen to Podcasts

Call Center Job Application Tips

Count Your Blessings

Walang Antayan sa Final Interview

Arrogance Guarantees Poverty

Finding the Good

Is Your Dream Job Working for a Call Center or BPO?

You Ever Feel Stupid? Here's How to Get Smarter

How To Spend Call Center Money

Literally Hundreds of Job Application Lessons from Lifehacker

Complete Call Center Call Simulation Screening Process And Call Flow

Secret to My Good English

Opportunities You Miss Because of Poor English

How to Answer Random Questions At Call Center Interviews

Complete Guide to Setting Goals

31 Call Center Tips

Job Application Reality

10 Tips To Speed Up Your Improvement

You Need Advantages

Identify Milestones To Inch Forward To Success

The Right Way To Spend

Get Advice From Right People

How To Get Your Desired Salary

Easier Than Memorizing Interview Answers

The Right Questions Can Change Your Life

How To Start Improving Your English Skills

How to Pass Call Center Training

You Need Energy To Succeed

Examples of Words With Silent Letters

How to Answer Call Center Interview Questions

Best Place To Learn For Free On The Internet

Avoid Fillers and Answer Every Question with Delaying Tactics

Thoughts on Career Advancement

How To Set Goals

Success Lessons From Deadpool

Be Proactive Instead of Reactive

How To Always Have A Job Offer

Master Your Mind By Learning About Your Negative Self Talk

Four Stages of Learning Anything

How To Exit Call Center Work

Master Your Mind By Learning About Your Self Talk

Solution Focus

Do You Have Good or Bad English?

How One Small Change a Day Got Me a Top Agent Award

Are You A Performer Or A Spectator

What is is Pumasok Ka Pa Performance?

How to Get Consistent Good Customer Feedback

How To Break Through Life Challenges

How to Increase Willpower

Impossible Means Small Steps Every Day

Learn Fluent English

Learning Confidence

How To Develop Confidence and Good Habits

How To Conquer Shyness

Training Sucks But Winning is Everything

How to Analyze Habits and Think Like a Boss

How To Solve Any Problem

10 Small Things That You Can Do To Get Hired Over Other Superior Job Applicants

Five Tips to Improve Your Communication Skills

The Most Important Question You Need To Ask Your Call Center Interviewer

Four Lessons That Allowed Me To Land Any Job

How To Get Hired In A Call Center If You Have No Money

Call Center Job Application

What's your Expected Salary? How to Answer Call Center Interview Questions

Tell Your Interviewer Amazing Stories That Make You Stand Out This Resume Exercise Teaches You How

Before You Spend Time Looking for Easy Call Centers

Why Asking Questions and Small Talk Are Important in Interviews

Why Limitations Are Opportunities for Growth and Creativity

Continue to Refine Your Pronunciation After You Get Hired

How to Become an Expert Call Center Agent By Knowing The Basics

Why You Should Say Challenge Accepted

Use Delaying Tactics When You Don't Have a Ready Answer

Don't Use Sir or Ma'am to Increase Your Confidence

Ask Your Interviewer to Explain the Job Application Process

My Pronunciation Cheat Sheet

How To Have an Awesome Year Working in a Call Center

How to Answer Difficult Interview Questions if You Have Low Self Esteem

How To Be A Positive Problem Solver

What makes me different?

You Are Awesome

After This My Next Try Will Be Better Than The Last One

How To Sound Smarter When You Answer Questions

How To Answer Tell Me Something About Yourself Questions

What Good Call Center Companies are Hiring in Manila? Where Do I Apply First?

Better Opportunities, Best Answers, Neat Resume and Remember Details

How to Prepare for Opportunities

Reader Submitted Tips: From Waiter To Call Center Agent

How to Have Super Powers

27 Tips to Help You Get Hired In a Call Center

Practice English at a Drinking Session

Ten Small Things That Give Me an Advantage When Looking for Work

How To Overcome Your Super Shy Self with One Exercise

How to Level Up and Get Hired in a Call Center

6 Things I Did Right - That Got Me Hired In A Call Center

How to Build a Call Center Resume From Scratch No Work Experience

How to Turn a Disadvantage into a Perk

Solve Problems by Offering Solutions

Call Center Job Interview Preparation Questions

What Can a Shy Person Do?

How to Connect Your Strength, Weakness or Experience to Why You Want to Work in a Call Center

How to Write a Resume for Call Center Application

How far will attitude and skills take you?

What the heck is AHT? Why do I keep hearing it from Call Center Agents?

Call Center Interview Questions and Suggested Answers

Welcome to Call Center Training Tips