IMPORTANT LESSONS
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We share stories and lessons about confidence, communication skills, and career advancement.
POPULAR LESSONS:
- CALL CENTER BASICS
- CALL CENTER LESSONS FOR BEGINNERS
- HOW TO ANSWER THE QUESTION: TELL ME SOMETHING ABOUT YOURSELF
- COMPLETE CALL FLOW GUIDE
- HOW TO PASS CALL SIMULATION
- HOW TO PASS THE VERSANT EXAM
- HOW TO WRITE A RESUME FOR CALL CENTER APPLICATIONS
- HOW TO SURVIVE CALL CENTER TRAINING
FEATURED VIDEO LESSONS
PRACTICAL STEPS ON HOW TO BECOME FLUENT AT SPEAKING ENGLISH
CALL CENTER BASICS - EVERYTHING YOU NEED TO GET HIRED IN A CALL CENTER
PRONUNCIATION PRACTICE - TOP 100 WORDS
MOCK CALL TRAINING - CUSTOMER SERVICE SENTENCES
This page contains over one thousand free lessons.
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I am praying for your success. God bless!
WHO IS KEVIN?
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We help introverts like you develop confidence and skills to qualify for your dream job.
My name is Kevin Olega.
I'm a project manager for a US-based IT company and HR services firm.
Before that, I'm a top agent at West Contact Services and a consistent CSAT and TSR awardee at Comcast.
I was also an online English teacher, academic tutor, and sales trainer.
These are my stories on getting a job, building confidence, personal improvement, skills training, and communication skills.
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We helped hundreds of people get hired in a call center.
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Our mission is to help low-income Filipinos learn skills to qualify for higher-paying jobs.
We've written over a thousand free lessons.