Welcome to our Frequently Asked Questions (FAQ) page, where we’ve compiled answers to some of the most common questions we receive from our readers. From career advice to language learning tips, you’ll find a range of topics covered here. Whether you’re a call center aspirant or simply looking to improve your English communication skills, we hope you’ll find the information and resources on this page helpful. Browse through the questions and answers below, and feel free to reach out to us if you have any additional questions or feedback.

In the last ten years, I have answered thousands of emails from hundreds of people.

This is my part-time job — my community service.

These are the most common questions.

• What should I do about my career?
• How do I become a call center agent?
• Sir Kevin…
• How do I improve my English?
• How do I Pass Call Center Training?
• How do I become a top agent?
• How do I qualify for higher paying jobs after call center?
• What should I do with my life?
• Can you introduce me to (famous person)?
• Will you promote my thing?
• Will you invest in my company?
• Can I use your video / article?
• Will you be on my podcast?
• Will you speak at my event?
• I’ve got content for your site.
• I can’t focus.
• I have a boring well-paying job. Should I quit my job to pursue my art full-time?
• I’m a full-time artist, but can’t make money. What should I do?
• What do you think of this business idea?
• Where can I find a mentor?
• Why is my progress slow?
• How should I learn English?
• Who are your readers?
• Who pays for all this?
• How can you help?

What should I do about my career?

Build your skills and slowly upgrade to a higher paying job.

How do I become a call center agent?

Make sure you have the following qualities:

• You have good conversational English skills.
• You have a customer service oriented mindset.
• You are confident at introducing yourself.
• You think like a problem solver.
• You ask questions when you don’t know or fully understand what the other person is saying.
• You can give step by step instructions and tell stories that can convince other people to cooperate with you.

Do the following steps:

• Make a list of reputable call center companies in your location.
• Organize the list of call centers and research their address and contact information.
• Send your resume online, call their office, and walk-in to hand over your resume personally.
• Attend 16 interviews.
• Expect 5 interviews to be terrible, 5 job offers to be terrible and the last 5 companies to have good job offers.

Download my free reviewer for more information

Sir Kevin…

Just call me Kevin.

I talked about it in detail on this lesson.

READ:Stop Using Sir and Ma’am.

How do I improve my English?

Don’t watch English movies. Here are better ways to use your time.

Download my free reviewer or join my weekend English lessons

How do I Pass Call Center Training

Download my free reviewer about “How to Pass Call Center Training”.

How do I become a top agent?

Read “Keep a work journal and write everyday”.

Read “Study and slowly upgrade your spiel”.

Read “Take better care of your health”.

How do I qualify for higher paying jobs after call center?

• Buy a good computer.
• Save one year worth of your expenses.
• Get fast internet connected at your home.
• Make a list of your skills.
• Begin offering your service online.

What should I do with my life?

Read “Happy, Smart, and Useful” by Derek Sivers.

Can you introduce me to (famous person)?

No, sorry. Definitely not on request.

If my friends ask me if I know someone who’s doing what you’re doing, or have a specific need, then I’ll be glad to recommend you. But not if they don’t ask.

Will you promote my thing?

Read “Why I don’t promote”.

Will you invest in my company?

No, sorry. I’m not interested in investing in anything.

Can I use your video / article?

Yes. Anything I put on this website is free forever.

It would be nice if you could credit me and link back to callcentertrainingtips.com.

Will you be on my podcast?

Maybe. Email me a list of questions you’d like to ask.

I enjoy interviews when the questions are interesting, and haven’t been covered before.

Here is the archive of my past podcast interviews.

Will you speak at my event?

Maybe. Email me the details.

I’ve got content for your site.

No, this is my personal site.

I can’t focus.

Focus is one of the most important habits you can develop.

The fear of being stuck at low paying jobs had me putting in all my effort to developing my focus.

I make sure that I get enough sleep.

I quit smoking.

I try to eat beef which is rich in protein and fat.

I exercise.

I meditate and used the Headspace app to teach myself how to meditate.

I take a shower at the start of the day.

I take a nap if I need a reset.

I also put my phone inside my backpack if I’m doing something I sincerely need to finish so it sometimes takes me a long time to reply to messages.

Yes it’s hard. Websites, games, apps, and media in general are designed to be as addictive as possible.

I have a boring well-paying job. Should I quit my job to pursue my art full-time?

Read “How to do what you love and make good money” by Derek Sivers..

I’m a full-time artist, but can’t make money. What should I do?

I have a friend who worked in a call center while spending his free time making art.

Eventually he built a reputation and earned good money from his side work.

What do you think of this business idea?

It doesn’t matter what anyone thinks, except your customers.

Nobody can predict whether it will work or not.

So stop asking “in-theory” because there’s only one way to find out.

Find just one paying customer, and please that person.

Start small and move up slowly as you become more successful.

Where can I find a mentor?

First read “How to ask your mentors for help”.

Then read “A warning to anyone receiving advice” by Derek Sivers.

Read books, meet people, talk to people who succeeded and talk to people who fail.

Why is my progress slow?

I began realizing I had bad English when I was ten.

I have been casually watching English movies and imitating people that I see and talking to friends.

At eighteen, I couldn’t get hired in a call center so I got a job in sales.

I started writing lessons and collecting techniques and skills on my notebook.

My first ten years of work were a mix of failures and a little success.

I have been playing this game every day, grinding for experience and trying to build up my stats.

I kept writing, practicing and trying to improve intelligently.

I started publicly writing in 2010. That’s ten years now.

Keep pushing, and be patient.

How should I learn English?

Here’s a simple guide to help you out:

1. Start by getting a notebook.
2. Write down your introductions, questions you want to ask, and questions you want to answer.
3. Take note of step-by-step instructions for all your skills.
4. Write down your personal and career stories.

Make it a habit to improve your writing by finding and correcting your mistakes.

Share your writing with friends and mentors and seek their feedback.

Who are your readers?

I get messages from all over the Philippines, as well as Filipinos from all around the world. A lot of them are aiming to work in a call center or looking to advance their careers.

Who pays for all this?

I personally fund everything, including website hosting, domain registration, web tools, hardware, and software. I also occasionally receive tutorial requests and donations, which I use for website maintenance and to purchase learning and teaching materials.

Consider donating to our website to help us cover hosting costs and improve our resources. Every little bit helps!

CLICK HERE if you want to donate and support my work.

How can you help?

I am seeking financial support to help cover the increasing costs of website hosting and professional editing services. If you have found this website helpful, please consider making a contribution to help sustain and improve the site. Your support would be greatly appreciated and would allow me to continue providing valuable resources for those seeking to improve their English communication skills. Thank you for considering supporting my work!

I’m jobless but I would still like to support you? How else can I help?

• You can also write a review or testimonial about our website and services to help spread the word to others who may be interested.
• Share our page and posts on social media platforms such as Facebook, YouTube, Instagram, and Tiktok.
• Invite your friends to download our free reviewer and join our weekend English lessons.
• Like, comment, and share our posts to help increase our engagement.
• Watch our videos on YouTube and Tiktok to support our content.
• You can also reach out to any organizations or groups you’re a part of and share our resources with them, such as community groups, language learning groups, or job hunting groups.
• You can also refer us to potential partners or sponsors who may be interested in supporting our mission and services.
• Any support and help in spreading the word is greatly appreciated!
• If you have skills in web development, design, or content creation, you can volunteer your time and expertise to help improve our website and content.
• If you have any feedback or suggestions for our website or services, we would love to hear from you. Your input can help us improve and better serve our audience.