Phonetic Alphabet - How Effectively to Spell Details to the Customer

September 06, 2019 • written by

This is called the NATO Phonetic Alphabet.

Officially denoted as the International Radiotelephony Spelling Alphabet.

This is the most widely used radiotelephone spelling alphabet.

We use this when spelling things out to the customer.

Here’s the alphabet.

Alpha

Bravo

Charlie

Delta

Echo

Foxtrot

Golf

Hotel

India

Juliet

Kilo

Lima

Mike

November

Oscar

Papa

Quebec

Romeo

Sierra

Tango

Uniform

Victor

Whiskey

Yankee

Zulu

When spelling things out to the customer we use these.

A like Alpha

B like Bravo

C like Charlie

D like Delta

E like Echo

F like Foxtrot

G like Golf

H like Hotel

I like India

J like Juliet

K like Kilo

L like Lima

M like Mike

N like November

O like Oscar

P like Papa

Q like Quebec

R like Romeo

S like Sierra

T like Tango

U like Uniform

V like Victor

W like Whiskey

Y like Yankee

Z like Zulu

Link to source

Some days, I’m speaking to a customer who does not recognize these words.

After 3-5 failed attempts, I use common English names instead.

Some of the names are based on popular celebrities.

Some words stay the same.

NOTE: This is my personal method.

You don’t need too copy this.

But just in case, you’re interested, I’m putting my list here.

A like Andrew

B like Beyonce

C like Charlie

D like David

E like Elvis or Edward

F like Friday

G like Golf

H like Holiday

I like International

J like James

K like Kevin

L like Lawrence

M like Michael or Monday

N like November

O like Oliver.

P like Patrick

Q like Queen.

R like Robert.

S like Samantha

T like Telephone

U like Unlimited

V like Victor

W like William.

Y like Yellow.

Z like Zulu

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