What kind of computer skills are required in a call center?

May 07, 2019 • written by

Depending on what kind of call center work you’ll be doing computer skills are important.

Forget that, computer skills are a basic skill in life right now.

A lot of people I got to talk to tell me that they do not have computer skills or aren’t computer literate.

When I asked further questions, I found out the opposite to be true.

So instead of writing about the required call center computer skills, I’ll just ask you a few questions to determine your computer skill level.

Are you cool with that?

Great! Like you have a choice.

Congratulations you’re computer literate.

Advanced questions:

Very good!

You’re knowledgeable with computers.

I’m not playing with you.

That’s all you need to know about computers.

Some companies will require that you can type around 20-30 words per minute (sometimes, more) but that can be learned.

There are games for that.

Go to Google and search.

Free typing games or typing tests.

I prefer typing games over the serious ones.

It’s as boring as hell.

You can also increase your typing speed if you write a website.

I now have a typing speed of close to 40wpm because I want to type faster so I can just type my thoughts on the website post as if I were just dictating it.

It does take some time though.

Where did this fear come from?

Some people are just too lazy to learn and they make excuses.

The other honest mistake is that they believe that someone who’s good with computers is someone who can tear open a computer and put it back together or do programming and other stuff like that.

That’s not what call centers need.

Call center companies need someone who can answer the phone and type in some information on the computer.

They need you to know basic stuff like where the keys are.

Maybe copying and pasting text and stuff like that.

Do you understand?

Good.

Thank you for reading this far and thank you for your attention. God bless.

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Always remember that if I can do it, you can do it too.

MY LESSONS ALREADY HELPED HUNDREDS OF FILIPINOS GET HIRED IN A CALL CENTER.

CHAMPIONS are willing to experience temporary discomfort and VOLUNTARILY face difficult activities that LOSERS are NOT willing to do. And this is the reason CHAMPIONS are able to BUILD the life and enjoy benefits and SUCCESS that LOSERS will never have.

We may never meet but I'm happy I am able to contribute to your life through my work.

I am always praying for your success.