A Day In The Life Of A Customer Service Representative

December 01, 2018 • written by

Start of Day

You wake up at night.

You commute to your job and arrive about 30 minutes before your schedule.

You freshen up and buy what you need from the store.

You set up your work station 15 minutes before your actual time.

You log in and start working at your schedule and start taking calls.

Call Flow

Thank you for calling (company name) this is (your name).

You acknowledge your caller’s concern and reassure them that you’re there to assist them.

You ask clarifying questions about their concern.

You solve their problem.

You ask them if they need additional help.

You thank them for calling.

You repeat the process.

Breaks

You have a lunch break and one or two short breaks.

You’ll probably take a nap instead of eating because you need extra energy.

Most good call centers have a proper sleeping area.

End of Day

You log out from your work station.

You use the restroom.

You go home.

Thank you for reading this far and thank you for your attention. God bless.

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Always remember that if I can do it, you can do it too.

MY LESSONS ALREADY HELPED HUNDREDS OF FILIPINOS GET HIRED IN A CALL CENTER.

CHAMPIONS are willing to experience temporary discomfort and VOLUNTARILY face difficult activities that LOSERS are NOT willing to do. And this is the reason CHAMPIONS are able to BUILD the life and enjoy benefits and SUCCESS that LOSERS will never have.

We may never meet but I'm happy I am able to contribute to your life through my work.

I am always praying for your success.