You wake up at night.
You commute to your job and arrive about 30 minutes before your schedule.
You freshen up and buy what you need from the store.
You set up your work station 15 minutes before your actual time.
You log in and start working at your schedule and start taking calls.
Thank you for calling (company name) this is (your name).
You acknowledge your caller’s concern and reassure them that you’re there to assist them.
You ask clarifying questions about their concern.
You solve their problem.
You ask them if they need additional help.
You thank them for calling.
You repeat the process.
You have a lunch break and one or two short breaks.
You’ll probably take a nap instead of eating because you need extra energy.
Most good call centers have a proper sleeping area.
You log out from your work station.
You use the restroom.
You go home.
Thank you for reading this far and thanks for your attention.
I am praying for your success. God bless!
If you made it this far, you should introduce yourself.
Join our weekend English coaching is on SALE for ₱697 a week.
Discounts offered to long-term students.
Save money by reserving multiple weeks!