Anong problema tuwing nagsasalita ka ng English?
Nakakaintindi naman ako ng English.
Hindi lang ako makapag-salita.
Nakangiti siya habang sinasabi niya sakin.
Hindi enough yun brother.
Ang pinaka-madalas na trabaho sa call center ay customer service.
Ano nga ba ang common example ng Customer Service jobs?
Kung may credit card ka at may tanong ka sa bill mo tatawag ka sa bangko.
Kung gusto mo umorder ng pagkain sa malaking fast food o restaurant tatawag ka sa hotline para magpadeliver ng pagkain.
Kung may problema ka sa telepono o sa internet mo pwede ka tumawag sa PLDT, Globe o Smart.
Yung sumasagot sa mga kompanya na ito ay customer service representative.
Yung ibang kompanya, iba yung job title ng sasagot pero may customer service function ang trabaho nila.
Marami pang iba gaya ng hotel bookings at documents processing pero mag-focus muna tayo sa pinaka-common na customer service examples.
Anong mangyayari pag tumawag ka sa customer service?
Thank you for calling COMPANY NAME!
My name is Kevin.
How may I help you?
Magpapakilala ang customer at sasabihin ang concern.
Kadalasan, magrereklamo sila dahil matagal sila nag-aantay ng kausap.
I apologize you had a difficult time getting a representative.
Don’t worry.
You’ve reached the right department.
I’ll assist you with your SPECIFIC CONCERN.
I need to pull up your account before we begin.
May I have your name and account number please?
Okay.
I got it.
What’s your phone number and home address so I can verify that I have the right account.
Kung may security requirements ang kompanya, magtatanong ka rin ng additional questions gaya ng:
Your account is now fully verified.
I’ll assist you with…
Eto ang kadalasang example sa opening ng customer service call.
Tutulungan mo ang customer.
Magtatanong ka kung may kailangan pa sila ipagawa sayo at magpapasalamat sa pagtawag nila.
Before I let you go, I just wanted to make sure that I assisted you with all your concerns. Do you need additional help before we conclude this call?
I just wanted to remind you that our company is open twenty four hours a day, seven days a week to assist you.
Please call us if you need help.
You may also visit the self-service page of our website if you’d like instantly view your bill on the account.
Thank you so much for calling.
Have a great day ahead.
Opening and closing spiel ang tawag dito.
Balikan mo ang lesson na ito.
Basahin mo ng malakas ang English script na sinulat ko.
Kamusta ang delivery ng boses mo?
Kamusta ang pronunciation mo?
Nabubulol ka ba?
Malinaw ba ang pagkasabi mo?
Subukan mo mag-selfie video sa phone mo at basahin ang mga linya.
Panooring mo ang recording.
Confident ka ba?
Sa personal na opinyon mo, pwede ba itong applikante sa video na maging customer service professional?
Next.
Ipakita mo ang video sa taong nag-tatrabaho sa call center o magaling mag-English.
Hingin mo ang opinyon niya.
Pwede na ba ito sa call center o needs improvement?
Encourage mo siya magsabi ng totoo.
Kung masakit ang sasabihin niya dapat tangapin mo.
Kung pumasa ka, subukan mo mag-apply sa call center.
Kung hindi, pwede ka namin tulungan sa sitwasyon mo.
Mag-basa ka sa website.
https://callcentertrainingtips.com
Pwede ka rin namin tulungan ng direkta.
Message mo kami sa Facebook o click mo ang contact page namin.
COPY OF SCRIPT:
Thank you for calling COMPANY NAME!
My name is Kevin.
How may I help you?
I apologize you had a difficult time getting a representative.
Don’t worry.
You’ve reached the right department.
I’ll assist you with your SPECIFIC CONCERN.
I need to pull up your account before we begin.
May I have your name and account number please?
Okay.
I got it.
What’s your phone number and home address so I can verify that I have the right account.
Your account is now fully verified.
I’ll assist you with…
Before I let you go, I just wanted to make sure that I assisted you with all your concerns. Do you need additional help before we conclude this call?
I just wanted to remind you that our company is open twenty four hours a day, seven days a week to assist you.
Please call us if you need help.
You may also visit the self-service page of our website if you’d like instantly view your bill on the account.
Thank you so much for calling.
Have a great day ahead.
Thank you for reading this far and thanks for your attention.
I am praying for your success. God bless!
If you made it this far, you should introduce yourself.
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