HOME LESSONS VIDEOS ABOUT CONTACT TRAINING BOOKS

Call Center Exams

March 04, 2021 • written by Kevin Olega

Let’s talk about the tests you’ll encounter when you try to get hired in a call center.

What you need to know about call center tests

Here’s a summary of what we’ll talk about:

What are the different kinds of test that you’ll encounter in a call center?
What are the common problems when you take tests?
What are the solutions.
List of common call center tests
Links to sample call center tests

Common Call Center Tests

Here’s the different kinds of call center tests:

Basic English Tests
Basic Math Tests
IQ Test
Typing Tests
Customer Service Tests
Sales Test
Technical Support Test
Basic Network and Computer Operations Test
Personality and Job and Culture Fit Test

What to Expect in a Call Center Test

Call Center exams are easy.

Many call center exams are computer based.

Sometimes, the call center recuriter hands me a written exam.

The call center exams test you in several basic competencies.

Call center exams are so easy, I don’t talk about it in detail.

I’m confident that you’ll pass.

Here are examples of Call Center Exams:

Common problems

Did not read the instructions carefully.
Not listening to the interviewer.
Memorized interview answers.

Common solutions

Read the instructions carefully.
Slow down and answer one by one.
Become comfortable expressing yourself.
Practice writing about your experience.
Practice sharing stories about your experience from work and school.

Basic English Tests

WHAT TO EXPECT:

Reading and Comprehension
Simple vocabulary
Simple Grammar test
- Select the correct word
- Select the wrong word
- Complete the sentence
Pronunciation test
- Common English words
- Basic Business English
- Basic Computer Words
Listening tests

I’ve encountered a reading and comprehension test.

You’ll read a short story and answer questions based on what you’ve read.

I’ve encountered simple grammar tests.

You’ll need to select the correct word to complete the sentence.

You’ll sometimes need to write the correct word to complete the sentence.

You’ll need to select and remove the incorrect words to complete the sentence.

You’ll need to arrange words to complete a sentence.

I recommend writing to further incorporate your grammar knowledge and as a result you know the answers intuitively.

I can’t recall grammar rules most of the time but I have successfully scored high enough to pass the call center English tests.

Please practice writing to improve your English.

This is a simple grammar test.

Take this and send me your scores.

Take this Grammar Test

Take this Listening Test

Take this quiz and tell me your score.

Take This Simple Business English Quiz

Take The Business English Test

Basic Math

WHAT TO EXPECT:

Basic addition
Basic subtraction
Basic Multiplication
Basic Division
Basic Problem Solving

Basic math tests are addition, subtraction, multiplication, and division.

More advance math tests include percentages, fractions, and some problem solving.

How to Solve Problems:

Write down the given.
Decide on the formula that you’ll use.
Solve the problem by:
- Separating the elements of the problem.
- Organizing the elements into the correct sequence.
- Simplifying the complex elements.
- Perform basic arithmetic to solve the remaining elements of the problem.
Write your answer.

I don’t recall many difficult math problems.

I find percentages and fractions challenging but I haven’t failed exams for missing the answers in percentages and fractions.