I got this question from a reader:
Pano mo matutulongan si customer pag wala siya connection at dial tone sa telepono at pano siya makaka pag contact through hotline natin?
How can she call us?
Most people use their mobile number as a back-up phone.
Alternatives would be web apps like Google Voice, Skype, or other services.
If the customer isn’t tech-savvy, the simplest way is to call from a neighbor’s landline.
Different companies have different spiels for different issues.
Some companies have strict talking points.
Some companies give you the freedom to make changes.
Consult your team leader before making changes to your spiel to help you stay out of trouble.
The version of this spiel is my own spiel.
Thank you for reporting the no-dial tone issue.
As a part of our guarantee, we want to make sure that you’re 100% happy with the service.
We understand that you got our service for reliability and dependability.
I’m going to work on fixing the issue.
By the way.
I’m sorry to hear you’re having an issue with your phone not having a dial tone.
On behalf of our company, I apologize you’re experiencing this problem.
Don’t worry, you’ve reached the right department.
I’ll be happy to assist you get your phone working again.
I want to make sure I fully resolve the issue before we end our conversation.
May I have your alternate call back number so I may reach you in case we get disconnected?
May I ask you some questions so I can help get the dial tone of your phone service restored?
We are going to diagnose your no-dial tone issue, then we are going to troubleshoot the issue from our end.
We will attempt to fix the issue from our end.
If we’re unsuccessful at restoring your phone service, we will send one of our experts over to check your lines and make repairs.
When did you first notice that you are having this problem?
Did you notice anything unusual before you lost your dial tone?
Did you notice any construction, maintenance, or line work being done outside?
Did you notice anything possibly weather-related that could affect your lines?
Did you experience any power-interruptions recently?
I got you.
Thank you for helping me diagnose your connection.
I’m just going to run some troubleshooting steps on our end.
I may need to ask you to check the physical connections to see if there are any disconnected or broken lines.
Follow your company’s troubleshooting guidelines.
Different companies have different policies.
These are the usual questions that we ask where I previously worked.
Your mileage may vary.
Let me know if you have other questions.
If I can do it, you can do it too.
I am praying for your success. God bless!
Thank you for reading this far and thank you for your attention.
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