Complete Guide to Call Flow, Call Simulation, and Mock Call Pronunication Practice

March 06, 2021 • written by

MOCK CALL GUIDE - GENERAL CUSTOMER SERVICE SPIEL

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MOCK CALL WORKSHOP - CREDIT CARD COLLECTION

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NOTES:

Discussing the account.

Reviewing the spiel.

Looking for improvements.

Looking for pronunciation problems.

Reading the spiel.

Adding emotions.

Testing the spiel with an easy customer.

Testing the spiel with a normal customer.

Testing the spiel with a difficult customer.

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