Be 100% focused on listening.
Ask questions related to what your customer is saying.
Write down important details.
Don’t butt in or interrupt.
Don’t talk over the customer.
Don’t try to guess the issue.
Clarify the facts by rephrasing what the customer said.
Make sure you eliminate distractions.
Recap the call before proceeding to the next step of the call.
Be Aware of the Barriers to Listening We think we’re right and the other person is wrong We feel we have to provide help right away We prefer to talk rather than listen We are waiting for gaps or pauses to jump in with our response And don’t forget to keep practising…
Thank you for reading this far and thank you for your attention. God bless.
DONATE and support my work.
Watch FREE Video Lessons.
>CLICK HERE TO GET FREE EMAIL LESSONS!!!<
Always remember that if I can do it, you can do it too.
MY LESSONS ALREADY HELPED HUNDREDS OF FILIPINOS GET HIRED IN A CALL CENTER.
CHAMPIONS are willing to experience temporary discomfort and VOLUNTARILY face difficult activities that LOSERS are NOT willing to do. And this is the reason CHAMPIONS are able to BUILD the life and enjoy benefits and SUCCESS that LOSERS will never have.
We may never meet but I'm happy I am able to contribute to your life through my work.
I am always praying for your success.