Call Center Listening Tips

September 06, 2019 • written by
  1. Be 100% focused on listening.

  2. Ask questions related to what your customer is saying.

  3. Write down important details.

  4. Don’t butt in or interrupt.

  5. Don’t talk over the customer.

  6. Don’t try to guess the issue.

  7. Clarify the facts by rephrasing what the customer said.

  8. Make sure you eliminate distractions.

  9. Recap the call before proceeding to the next step of the call.

  10. Self Evaluate

Be Aware of the Barriers to Listening We think we’re right and the other person is wrong We feel we have to provide help right away We prefer to talk rather than listen We are waiting for gaps or pauses to jump in with our response And don’t forget to keep practising…

Thank you for reading this far and thank you for your attention. God bless.

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