Here are some of our video lessons.

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FREE ENGLISH LESSONS PLAYLIST

To boost your English and interview prep, regularly visit my English Lessons playlist on YouTube. These videos, are the same lessons from my live classes, offer easy-to-follow guides to improve communication skills and interview readiness.

Watch the English Lessons Playlist

PHONE COACHING SAMPLES

This is a sample phone coaching session.

We discuss the experience of the student.

We discuss grammar and pronunciation on session one.

I point out errors in the session.

We avoid publishing personal information.

We ask our students to remove complete names and addresses from their answers.

We also give interview and career advice.

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PRONUNCIATION PHONE COACHING SOLO PRACTICE

PRONUNCIATION MOCK CALL, CALL SIMULATION, CALL FLOW.

Watch Call Simulation Video on YouTube

PRONUNCIATION PHONE COACHING 45 MINUTES

PRONUNCIATION PHONE COACHING 30 MINUTES

RANKING ENGLISH PRACTICE ACTIVITIES

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PHONE COACHING SESSION WITH A TEACHER

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MY STUDENT GOT HIRED

CUSTOMER SERVICE SENTENCES TEST

SOLVING IMPOSSIBLE PROBLEMS - MENTORING A TEACHER

WATCH MENTORING VIDEO.

My advice for teachers exploring call center work, VA work and online teaching.

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Activities that improve your English

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Thoughts Why You Need to Shorten Sentences

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Giving Grammar Corrections and Harsh Career Advice

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Answering Questions About Call Center Work

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What to do When You Run Out of Money

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The EXACT Story That Will Convince The Interviewer To Hire You

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Pronunciation Practice Activity 45 minutes.

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Pronunciation Practice Session 30 minutes

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Share Specific Goals During Call Center Interviews

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What’s Your Expected Salary?

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Why It’s Difficult To Answer Interview Questions in English

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Giving Detailed Instructions is Valuable

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How to Answer Call Center Interview Questions

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Write with me for 30 minutes

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My Advice to New Call Center Agents

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TRAINING MODULE SAMPLES

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