Call Center Basics

March 28, 2018 • written by

Welcome to Call Center Training Tips!

This page contains everything you need to know if you are new at working in a call center.

I also have a video version of this page. Please scroll to the bottom to watch the video.

In this page we will answer the following questions:

What is a Call Center?

A call center is a business that makes and receives calls on behalf of the client.

Click Here to Read More About Call Center Information and Benefits.

What is BPO?

BPO stands for business process outsourcing.

Click Here to Read About More Details about BPO.

What is a call center account?

Click Here To Read About Call Center Accounts

What is inbound and what is outbound?

A call center makes and takes calls. Inbound and Outbound refers to the direction of the calls.

Click Here To Read More About Inbound and Outbound

What is B2B and what is B2C?

B2B. Business to business means your work involves offering or servicing other businesses as a primary activity.

B2C. Business to customer means you are talking directly to the customers.

Click Here To Read About B2B and B2C

What are Common Call Center Jobs?

The most common are Customer Service, Sales and Tech Support.

I personally believe that it’s a good idea to learn a bit about the three roles because one skill would complement the other.

Click Here To Read More About the Different Call Center Jobs

Call Center Job Application Requirements

The call center industry is an equal opportunity employer and recruiters working for call centers don’t care as long as you pass the call center job application requirements, you will get hired.

Click Here To Read More About Job Application Requirements.

What kind of computer skills are required in a call center?

Depending on what kind of call center work you’ll be doing computer skills are a basic skill in life right now.

Click Here To Read More About Call Center Computer Skills

How long is the job application process?

Many call center companies follow a one day process when it comes to processing their applicants. This means you can already find out if you pass or fail within the same day.

Click Here To Read More About The Job Application Process

Pre Employment Checklist

Pre employment requirments are a common chore that needs to be done to finalize your job hunting process. Primary requirements are often required immediately (usually the same week or the week) after hire date.

Click Here To Read More About The Pre-Employment Checklist in a Call Center.

I wish you the best in your job hunt.

Call Center Internet Skills (BONUS)

Here are some modern internet skills that you want to include in your collection of computer skills.

Click Here To Read About Call Center Internet Skills

Here’s the video version.

Thank you for reading this far and thank you for your attention.

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