Welcome to Call Center Training Tips!
This page contains everything you need to know if you are new at working in a call center.
I also have a video version of this page.
Please scroll to the bottom to watch the video.
In this page we will answer the following questions:
- What is a call center?
- What is BPO?
- What is a call center account?
- What is inbound and what is outbound?
- What is B2B and what is B2C?
- What are the common call center jobs?
- What are the job application requirements?
- What kind of computer skills are required in a call center?
- How long is the job application process?
- Pre-Employment Checklist
- What internet skills do I need to learn?
What is a Call Center?
A call center is a business that makes and receives calls on behalf of the client.
What is BPO?
BPO stands for business process outsourcing.
What is a call center account?
What is inbound and what is outbound?
A call center makes and takes calls. Inbound and Outbound refers to the direction of the calls.
- Inbound means, you are receiving the calls.
- Outbound means you’re giving the call.
What is B2B and what is B2C?
B2B. Business to business means your work involves offering or servicing other businesses as a primary activity.
B2C. Business to customer means you are talking directly to the customers.
What are Common Call Center Jobs?
The most common are Customer Service, Sales and Tech Support.
I personally believe that it’s a good idea to learn a bit about the three roles because one skill would complement the other.
Call Center Job Application Requirements
The call center industry is an equal opportunity employer and recruiters working for call centers don’t care as long as you pass the call center job application requirements, you will get hired.
What kind of computer skills are required in a call center?
Depending on what kind of call center work you’ll be doing computer skills are a basic skill in life right now.
How long is the job application process?
Many call center companies follow a one day process when it comes to processing their applicants. This means you can already find out if you pass or fail within the same day.
Pre-employment requirements are a common chore that needs to be done to finalize your job hunting process. Primary requirements are often required immediately (usually the same week or the week) after the hire date.
I wish you the best in your job hunt.
Call Center Internet Skills (BONUS)
Here are some modern internet skills that you want to include in your collection of computer skills.
Here’s the video version.