Here are the guidelines to follow for the English lessons.

  1. Please read everything carefully.
  2. Please follow instructions.
  3. Please do your best to answer all the questions.
  4. Please write every day.
  5. If you have questions, please send us an email.

PHONE COACHING SCHEDULE

The live coaching session gets scheduled after you complete the writing exercises of lesson 1 to lesson 7.

During phone coaching, we will discuss your answers to the writing exercises and discuss corrections to your grammar and pronunciation.

START DATE

If you didn’t receive an email on the first day, please send us a message so we can check.

In many situations, the email can be found in the promotions or SPAM folder, so please check there too.

Please search for callcentertrainingtips@gmail.com on your email app.

PURPOSE OF THE TRAINING

We provide our students with a safe space to practice English.

We provide a dedicated instructor.

We assign writing exercises

We deliver one-to-one phone coaching.

We deliver lessons via email and phone coaching to make the learning experience affordable and convenient for both the student and the instructor.

TRAINING MATERIALS

Please read the lessons carefully.

PLEASE COMPLETE ALL WRITING EXERCISES.

We evaluate the quality of your words using writing exercises.

We review your writing and fix your grammar on the writing exercises.

Please write as if you are talking to a person.

Done correctly, we expect you to complete anywhere from 600 to 1,000 sentences at the end of the six weeks.

I HAVE QUESTIONS

Please send us a message.

But first, READ: Frequently Asked Questions.

LEARN BASIC RESEARCH

A quick search on Google is incredibly useful for words and phrases that you need help with.

Research is a small but incredibly useful professional skill.

CALL FOR HELP

If you’re experiencing difficulty or have questions, please send me a message, and we will assist you.

If a link doesn’t work or you can’t access a lesson, please let me know so we can fix it.

CERTIFICATE OF COMPLETION

We can provide a certificate upon completion of all 42 lessons at your request.

We can also provide letters of recommendation and resume building assistance at a minimal cost.

NON-REFUNDABLE

The tuition is non-refundable.

FREEZE AND RESCHEDULE POLICY

If you need more time to finish the lessons or reschedule your phone coaching, please let us know.

If you need more time, we will give you more time.

If you have:

Please inform us, and we can freeze your account.

Continue After Long Breaks

To continue the lessons, send us a message, and we will resume.

We keep a record of your info.

Expiration of Lessons

Our training agreement expires after 90 days.

Please complete the six weeks of lessons within the time frame.

If you would like to extend, additional fees may apply.

CLICK FOR MORE DETAILS

EXTENSIONS AND EXTRA SESSIONS

We charge a fee of ₱537 per hour for additional sessions.

Please send us a message for information on coaching packages.

TESTIMONIALS

Please let us know when you get hired.

We enjoy reading these stories.

We also share testimonials to encourage our other students.

DAILY EMAIL LESSONS AND ACTIVITIES

Building English skills, like any skill, requires daily practice and study.

WRITE DAILY

Please answer all the questions to the best of your ability.

Please write daily for a minimum of 15-30 minutes.

Do your best to write one sentence per minute.

Set a target of 15-30 sentences a day.

If you do the minimum, you should be able to write down 700 sentences at the end of the six week period.

We also discovered that students who skip writing for longer than three days fail to graduate from our program.

WRITE POORLY

READ: WRITE POORLY.

ACTIVITY DEADLINES

Our training agreement expires after 90 days.

Please do your best to complete the exercises within the time period.

From personal experience, we discovered that people who skip writing for three days or longer end up not completing the lessons at all.

CLICK FOR MORE DETAILS

ON FORMING HABITS…

What you do becomes a habit.

What you DON’T do also becomes a habit.

Please spend time writing every day.

Even if it’s just thirty minutes a day.

Even if it’s just ten minutes twice a day.

Set a schedule and commit to writing every day.

Turn off your notifications and focus on writing.

OUR GOAL IS TO TEACH YOU NOT GRADE YOU

We’ll give you feedback and tips on how to answer better then ask you to repeat the activity with your new knowledge.

Instead of giving you a failing grade, we will allow you to try again.

Please redo all the activities that you need to repeat.

ANSWER ALL QUESTIONS

The goal of the lessons is to help you help you communicate well in a social and work environment.

The writing exercises are designed to help you become competent at the following communication tasks:

You have to be able to articulate your goals, plans, intentions, preferences, and ideas.

Organizing Your Answers:

We encourage our students to practice writing on paper and their notebook.

When you submit your answers, please type your answers on your computer or smartphone.

USE GOOGLE DOCS

Organize your writing exercises in a Google document.

For Example: Week 1 Activity 1-7 is one Google Document

Write all your questions in the Google document.

I’ll answer all your questions during the phone coaching session.

Provide “EDIT ACCESS” to callcentertrainingtips@gmail.com.

EDIT ACCESS can be found in the share options.

Here’s a guide on how to submit your answers.

Please watch this instructions video.

This is a sample of what happens during phone coaching.

We will read through your answers together and I will provide feedback.

Please watch this coaching video

I DON’T HAVE ACCESS TO A COMPUTER

Many of our students don’t have a laptop or access to a computer.

Our students receive the emails on their phones.

Our students then answer the questions in their notebook.

Our students type and edit their answers on their smartphone.

Our students use a notes app, or Google Docs to compose.

Our students use email or the Google Docs share function to send their answers.

I HAVE ACCESS TO A COMPUTER

You may type in your answers and share using Google Docs if you have access to a computer.

Typing speed is also a factor in many modern jobs.

You increase your typing speed as you spend more time typing.

Please use Google Docs instead of Microsoft Word to share your answers.

Should I Write On Paper Or Computer?

For best results, do both.

Write on paper when you’re outside or don’t have access to a computer.

If you experience a mental block on the computer, write on paper.

If you experience a mental block while writing on paper, write on your computer.

Encode your writing on your computer.

Edit your writing on a computer.

FULL ANSWER: Read Writing on Paper and Computer.

MODULES AND LESSONS

You need to complete your answers.

We need to check your answers before proceeding to the phone coaching session and the next module.

We are committed to helping you upgrade your communication skills.

We’d like to avoid causing information overload.

We’d like to avoid overwhelming you with many activities.

We will be sending lessons 1 to 7 first.

We will check your answers.

We will ask the student to redo incomplete activities.

We need to complete the first seven activities before sending the next set of lessons.

We will ONLY send you the next batch of lessons after we have confirmed that you have completed the activities for the current week.

PHONE COACHING RULES

Please complete the first seven activities before your first phone coaching session.

Save Your Questions

Whenever a question pops into your head, please write that in your notebook.

Let’s discuss all your questions during the phone coaching session.

Please dump all your questions on the final page of your writing exercise.

COMPLETE YOUR WRITTEN ACTIVITIES

Submit all the activities.

We will evaluate your performance.

Your answers will be the main point of reference for phone coaching.

INFORM US OF YOUR AVAILABILITY

We will send you access to our coaching calendar.

Please select only one slot per week.

Send me a text to let me know that you are ready.

Please inform us of any reschedule requests.

MY COACHING PHONE NUMBER

Our Globe number is 09178952637.

Our Smart number is 09190078440.

MISSED SESSIONS AND CANCELLATION

Please send us a message if you miss a call or phone coaching session.

We ocassionally have errands and may need to cancel the session.

We will send you another calendar link so you can get another schedule.

USUAL SCHEULE

Writing exercises are 30-45 minutes daily and can be done at your convenience.

The coaching sessions are usually 20 minutes to an hour.

The session is scheduled after you complete your writing exercises.

We will look for a slot that matches your availability.

Current open schedule for phone coaching are:

Friday (4pm-9pm)

Saturday (10am-9pm)

Sunday (4pm-9pm)

Please let us know if you require a schedule outside of the available options.

We block off Thursdays to check writing exercises.

RECORDING

We record our sessions for quality and training purposes.

We also use the recordings to provide added value to our students.

You can review your past performance with the recordings.

We post our recorded sessions on our YouTube channel.

We normally clip out names, addresses, and contact information from the conversation.

We do our best to keep our students privacy.

Please avoid including your complete name and contact information in your writing exercises.

Please do not give complete addresses or confidential information in your answers.

This saves us time editing.

We ocassionally encounter hardware and software issues and are unable to retrieve or upload a recordings of coaching sessions.

HAVE FUN

Please be sure to not take any of the activities too seriously and have fun.

EXTRA WORK

If you would like to do some additional activities and find out more about us, please visit our website: https://callcentertrainingtips.com

STUDENT PORTAL