A call center makes and takes calls. Inbound and Outbound refer to the direction of the calls.
Inbound means you are receiving the calls.
Outbound means you’re giving the call.
There are both inbound and outbound calls to different business processes.
Here are some examples:
is when a customer calls to make inquiries, follow up on requests, or get an issue resolved.
is when an agent calls the customer to do a follow-up on a customer’s request, solve problems, and/or close support tickets.
involves a sales agent answering sales inquiries, processing orders, and offering promotional packages (also called up-selling)
is when an agent reaches out to leads or prospects to offer products or services. This is also called telemarketing.
I don’t know.
Job assignment usually depends on what account is urgent, available, and matches your profile.
Openwork also varies from company to company.
Do you want an inbound-based call center job or outbound-based call center job?
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