Explaining Grammar Errors and Career Advice to a Call Center Agent
Call Center Agent Receives English Tutorial + Career Advice
We discussed the four activities that you need to do with your communication skills.
Perfect English for people who are excellent at math.
You are allowed to use spelling and grammar check tools with the writing exercises.
Use Google Docs instead of Microsoft Word.
One thing you can do is type sections of sentence that you are not sure on Google and see if other people write similar sentences that you plan to compose.
Avoid words: Actually and Honestly or To Be Honest
Be mindful of minor spelling errors and typos.
Be mindful of capitalization.
Missing “a” from sentence.
Don’t give your reader or listener additional mental work to understand your message.
Make your sentence easy to understand.
Add the comma “,” after the word and before the space.
Avoid classic high school sentence construction like compound and complex sentences.
Avoid using the words to be honest.
Active and passive voice. Avoid using passive voice in regular communication.
Use active voice most of the time.
Shorten your sentences.
Short sentences help you recognize the errors.
Downside to learning from “Experts.”
Your sentences need to make sense independently.
Birthday instead of birthdate
You need to use the simpler words.
When you begin working, you should never feel attached to your coworkers.
90% of KPI problems are English problems.
Advice about Teaching: Don’t allow your biggest goal block you from getting started. Start small. Use creativity to overcome lack of resources.
In, on and at. In=Inside On= On top At= General Location In= More specific location
2020-12-29 Training Session With Jonel
LINK TO VIDEO
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