How to Answer Call Center Interview Questions

April 28, 2016 • written by

Do you ever find yourself having a hard time answering a question?

Here’s a trick that I use.

You just need a pen and some paper.

It’ll take five minutes or less.

Step 1: Define the question.

What is the question?

Step 2: Write down 10 possible answers.

You can also include elements of your answer.

Don’t think about it too much and just write it.

You’ll edit later.

You can add more.

The idea is to just get ideas on paper so you can decide better what to include.

Step 3: Study your answer.

Review it carefully.

What do you like?

What do you think works?

What can you remove?

What’s the best way to say it?

Step 4: Select 2-3 items

from your list that you consider to be the best and use that for your answer.

How to Answer Common Interview Questions

Here’s how you can answer the four most common call center questions.

Tell Me Something About Yourself

I start by writing what information comes to mind. Elements about myself include.

Here’s how I introduce myself.

“My name is Kevin. I live in Parañaque. I work in sales. I spend my free time blogging, traveling, riding my bike and participating in CrossFit activities.”

Note: I don’t tell them too much. If I’m in the interview I wait for them to ask what they are interested in so I can elaborate on it.

Why Do You Want To Work In A Call Center?

Why Do You Want To Work In A Call Center?

Note: Some of my answers are negative. Some of my answers are positive. I start with what I get from working in a call center because that’s the truth. We all work for money. Call centers pay well. They know it and we know it. Giving answers like to make a contribution to the organization comes off as phony or plastic. Here’s how I talk about why I want to work in a Call Center:

“I want to work in a call center because I know that good call center companies have a reputation to pay well, the benefits are good, they pay on time and there are opportunities for advancement.”

What are your strengths?

Also asked as “Why should we hire you?” or “What can you contribute to our company?” or “What makes you an asset to this organization”

How I answer this question:

“People tell me I’m good at talking to clients and making them open up. I approach my work like a gamer. I study the rules. I learn what I need to learn and I just get to work.”

I’m a shy person by nature. I don’t like to brag about my strengths. Instead what I do is I talk about what nice things other people tell me.

What are your Weakness?

Also asked as “Why shouldn’t we hire you?”

How I answer this question in an interview:

“I have a hard time answering this question. Everything I’m currently good at right now is often something I’m terrible at in the past couple of years. The Kevin Olega you see right now is way different from last year’s Kevin Olega and next year’s Kevin Olega will be different too.”

Note: Sometimes you can just copy an element, from the list. In some situations, you can take what it means. Summarize it and just use the elements as examples._ Here’s a breakdown of how I answer the most common questions. Did I miss anything? Find an error? Let me know.

Thank you for reading this far and thank you for your attention. God bless.

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Always remember that if I can do it, you can do it too.


CHAMPIONS are willing to experience temporary discomfort and VOLUNTARILY face difficult activities that LOSERS are NOT willing to do. And this is the reason CHAMPIONS are able to BUILD the life and enjoy benefits and SUCCESS that LOSERS will never have.

We may never meet but I'm happy I am able to contribute to your life through my work.

I am always praying for your success.