What Kind of Computer Skills Are Required In A Call Center?
Depending on what kind of call center work you’ll be doing computer skills are important. Forget that, computer skills are a basic skill in life right now.
A lot of people I got to talk to tell me that they do not have computer skills or aren’t computer literate. When I asked further questions, I found out the opposite to be true.
So instead of writing about the required call center computer skills, I’ll just ask you a few questions to determine your computer skill level.
Are you cool with that?
Great! Like you have a choice.
- Do you have a facebook (friendster, twitter, blog, etc) account?
- Did you type your resume in a computer?
- Do you check your email account?
- Do you know how to shut down a computer?
Congratulations you’re computer literate.
Advanced questions:
- Do you know how to search for things in Google?
- Do you know how to save your files in a USB flash drive?
Very good. You’re knowledgeable with computers.
I’m not playing with you. That’s all you need to know about computers. Some companies will require that you can type around 20-30 words per minute (sometimes, more) but that can be learned.
There are games for that. Go to Google and search. Free typing games or typing tests.
Where did this fear come from?
Some people are just too lazy to learn and they make excuses. The other honest mistake is that they believe that someone who’s good with computers is someone who can tear open a computer and put it back together or do programming and other stuff like that.
That’s not what call centers need.
Do you understand?
Good.
Now what other questions do you have?
Thank you for reading. Email me one thing that you learned that had an impact and what you did about it. callcentertrainingtips@gmail.com. I read each and every email.