What is Inbound and What is Outbound?

June 15, 2012 • written by

A call center makes and takes calls. Inbound and Outbound refers to the direction of the calls.

There are both inbound and outbound calls to different business processes. Here are some examples:

Will I get assigned to an inbound or outbound account?

I don’t know. It usually depends on what account is urgent, available and matches your profile. It also varies from company to company. Do you want an inbound based call center job or outbound based call center job?

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