Hi there.

If you’re new here, my name is Kevin and I write the lessons here and maintain this site.

If you haven’t already, send me a message to say hi.

You can also join the small Facebook community you can message me there and we can be Facebook buddies.

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If you go to the archives it contains every lesson I’ve written.

This site has hundreds of hours of lessons and activities that you can read and learn from.

In terms of training I offer intensive training for a fee and free self-study training through this blog.

I hope you benefit and enjoy it as much as I enjoyed putting it together.

Here are the top articles that you should read if you want to get hired in a call center.

Don’t miss these opportinities because you can’t speak in English.

The Basics How To Succeed In Life and Call Center Work

Anything you need to know can be learned.

English is a skill.

People skills are a skill.

Salesmanship is a skill.

Skills can be learned.

Nobody is born with skills.

People who are good at specific skills spend time, practice, made mistakes, learned and got better over time.

The first attempt often looks silly.

For things to change you need to change.

If I don’t change, my situation will stay the same.

Those who succeed are positive about finding solutions to their problems.

Negative people are passionate about how impossible it is to find solutions to their problems.

There are only one or two things that I need to work on and all I need to do is to get it right and then repeat that the few times and then the habit forms and eventually it becomes permanent.

The best way to learn is by doing.

Mistakes can be corrected.

A failure is an event not the person.

I can fail many times but I am never a failure.

If I fail, there is something wrong with my technique not with myself.

There are people who have done this (my goal) before and if they can do it I can do it too.

God has blessed me with all that I have and the ability to get better every day.

Nothing is instant everything in nature grow slowly.

There are no shortcuts.

I will continue to get better until I reach my goal.

Luck means preparation meeting opportunity.

I will give no excuse because an excuse is a lie that I tell myself justify why I did not get what I want.

In the event that I feel or am at a loss what to do next I will always remember that “the answer is always there and I just haven’t found it yet.”

Knowing this I will continue to search for the answer and I will not stop until I find it.

Quotes that changed my life and hopefully change yours too

“Whether you think you can or can’t, eitherway you are right.” - Henry Ford

“Failure is an opportunity to begin again more intelligently.” - Henry Ford

“What we fear doing most is usually what we most need to do.” - Tim Ferriss

“A person’s success in life can usually be measured by the number of uncomfortable conversations he or she is willing to have.” - Tim Ferriss

“Better an underequipped doer than an over-equipped poser” - Gordon Ramsay

“I don’t like looking back. I’m always constantly looking forward. I’m not the one to sort of sit and cry over spilt milk. I’m too busy looking for the next cow.” - Gordon Ramsay

“I was determined that if I failed it wouldn’t be due to lack of effort” - Heston Blumenthall

“I will persist until I succeed. Always will I take another step. If that is of no avail I will take another, and yet another. In truth, one step at a time is not too difficult. I know that small attempts, repeated, will complete any undertaking.” - Og Mandino

“If you can’t fly then run, if you can’t run then walk, if you can’t walk then crawl, but whatever you do you have to keep moving forward.” - Martin Luther King, Jr.

“It does not matter how slowly you go as long as you do not stop.” - Confucius

You Don’t Need To Wait For Me

I”m honored that people ask me for tips on how to get hired. You actually don”t need me to get hired. You don”t need to wait for me to teach you. You don”t need me to write your resume. You don”t need to me to answer your question.

When I was younger I used to believe I need somebody to succeed. At times I would wait for weeks, months, even years to get to convince somebody to help me. Things never turned out as planned.

Got a friend who said he will refer you to their company? You can go there yourself.

Got a question you”re waiting for an answer? Google it or you can find out yourself.

Waiting for a response to an email application? Walk in randomly.

Didn”t know how your interview went? Ask the interviewer where you sucked at and ask for tips. When I got used to this, I asked as much questions as I could, extending my interview time to 30 minutes and sometimes an hour. One time the interviewer decided to recommend me for a job offer after just answering my questions.

The last one took the most courage. It also gave me the ability to go to the next interview

Ask your best friend to practice English with you. Tell them to write down every time you made a mistake or said something that didn”t make sense. Discuss the alternatives.

It”s an honor to be asked all these questions but I”m not always online. I have other things going on in my life. I also have another blog. I also travel around. I wrote the tips on this site to answer questions for people so I don”t need to answer them one by one per person.

If you”re asking for some tips please read my tips first and ask for specifics in case I missed out on some details.

Write your own guide. Borrow from the lessons you picked up from this site.

Don”t use lack of something (information or skills) as an excuse for inaction. Instead ask yourself, if I never got (what you are waiting for) what do I do to get what I want?

My answer or whatever you are waiting for won”t bring you closer to your goals. Your first steps will. Go ahead and start don”t wait for me.

Here are some lessons that I recommend that you read first:

Call Center Interview Tips

If you need help with your interview skills.

Resume for Call Center Application

A good resume is like a brochure that will make the Call Center Recruiter want to call you. Follow my format and get more call center interview invites:

English Skills for Call Center Application

English is a primary skill in a call center. Improve your English with these tips:

Confidence to Work in a Call Center

Confidence is important. The lack of confidence is the most common reason why people don’t get hired. Here are some tips to overcome confidence issues:

Call Center Job Application

If you’re not getting hired, here are some general Call Call Center Job Application Tips

Call Center Success

Here are some tips about personal development, inspiration and motivation. Succeeding has more to do with collecting advantages and using failure to make yourself a better person. Here are some

Hired as a Call Center Agent

Our relationship doesn’t end when you get hired. I’ve written some tips on how to succeed in life as a call center agent.


I’m also selling a book.

A Shy Person’s Guide on How to Get Hired in a Call Center by Kevin Olega.

It’s a printable, digital copy. Mobile ebook now available.

Payments are received through BPI, BDO and Paypal.

Click here to buy the book.