My Call Center Training Credentials
I helped grow a call center training school in Quezon City, Makati, and Ortigas.
Eventually the company opened their own small call center in Ortigas. Unfortunately, the owner of the company went to the States and the company closed down.
I helped build the initial program and did research on how to find work in a call center from back in 2005 when I was asked to apply at well known call centers in order to learn the recruitment process and to understand how to qualify for a call center position.
I then further tried to improve and found a way to put what I learned to good use by teaching and giving tips to friends who are looking for work in a call center.
I did this for about two years and I’ve been giving away these tips for about four years already.
I am not an English major. I am not a communications graduate. I only have about a year of work experience at several call centers and just two years of work in a call center training school. I only had one year of college, which is a blessing because call centers accept high school graduates and only a handful of strict ones require two years or a degree in college.
I learn about things through research and experience and the help of people better than me.
What I offer is just me sharing my experience on how me and my colleagues and friends were able to help several people find work in a call center.
I am not an expert in grammar, pronunciation or accents. My skill is just slightly above average. I can teach you a bit about it but its not as comprehensive as classes done by college professors.
My training focuses more on building confidence while speaking in English, correcting common grammar and pronunciation mistakes, basics of call center work, and preparing for call center interviews.
At the moment I am not charging anything for access to this site and the free weekend training I do at our house. I do it as a hobby and to help a few friends. I opened it up for other people to make friends and because I enjoy helping people find work. I also enjoy teaching either in person or through my writing.
I would also like to make my income from this endeavor in the future but for now, I would like to just offer this service for free as part of my helping others/charity activities.
If you’re good with that, you’re invited to participate by either reading the contents of this site or by contacting me to join the free weekend training.
Thank you for reading. Email me one thing that you learned that had an impact and what you did about it. callcentertrainingtips@gmail.com. I read each and every email.