I get a lot of messages on a regular basis.
It goes something like.
Hi Kevin! I would like to work in a call center…but I’m not good at speaking in English.
Then they ask me if they can get around not speaking in English.
People tell me that they are considering non-voice accounts or local accounts because they do not speak in English well.
Another common comment that I get is that I’m good at speaking in English because I work in a call center. As if speaking in English had little application outside call centre work.
Some people tell me they want to find work but they can’t get hired because their English is not good enough.
Whenever people ask me for advice my answer is:
You need to invest in yourself.
How much income you make is equal to how much you have improved your self and your skills.
If you spend time studying and practicing English or any skill you desire to learn you will get better.
I did this every day until my skills were good enough.
English is a required life skill. That’s what I believe.
The reason why you’re not where you want to be in life is not just because of your poor English communication skills but because of your refusal to improve your English communication skills.
You miss opportunities in life because your afraid.
You miss opportunities in life because you’re lazy.
You know what?
You’ll have bigger problems by avoiding this small problem.
If your intention to improve your life is genuine then you should invest every effort and resource in improving your English.
If you don’t then you are doomed to a life of minimum wage.
Getting a good job
Interviews in high paying jobs and foreign employers are conducted in English.
The high pay or anything above fifteen thousand pesos and the good benefits that will secure your family is only available to people who can speak in English well.
You will never qualify for an acceptable income if you refuse to learn a basic skill.
It’s like you want to be a chef and you can’t even boil an egg.
How much time have you wasted on Facebook and Telenovelas since you stopped going to school?
Learning enables you to qualify for higher pay.
Whether you want a job with a good employer or to go abroad to work.
Communicating well is required.
Filipino bosses are the worst bosses in the world because in the Philippines it’s every man for himself.
There are many Filipino and Filipino Chinese employers who don’t care for the welfare of their employee.
Many of these wicked employers will try to get away with paying you less than minimum wage.
They have nice cars because they pocket cash instead of paying you the benefits.
It’s common practice to hire people as trainees to pay them less and to put them on permanent probation or contractual employment agreements to avoid paying them basic government mandated benefits.
In a lot of cases, you need to check with SSS and PAG-IBIG if your payments and contributions are being remitted to the necessary government agency.
Its that terrible.
Honest employers require that you speak in English.
If your English is not good then you’re not qualified.
Dishonest employers take advantage of this.
They will hire you cheap because you can’t go to better employers.
Because you lack the basic English communication skill, companies who exploit their workers thrive.
It’s because you’re not qualified, you don’t have a choice.
You don’t have any advantages because you can’t speak in English.
Even if you’re a hard worker, honest, patient or you have other special skill that’s not enough because you can’t communicate what you can do.
English is the skill that allows you to put your foot in the door.
English allows you to communicate to non-Filipinos, how good you are.
Not getting a job in a call center
Call center is the highest paying job with the lowest specific educational requirement.
You can take a job with no specific college educational requirements.
Any course is accepted.
Incomplete college units are accepted.
High school graduates are accepted.
This is the easiest.
You just need to have basic English skills.
If you can’t get hired in a call center what makes you think you can qualify for a better life?
Imagine getting promoted as a manager or going abroad with poor English.
It sounds like a disaster.
How will you talk to the owner of the company?
How will you ask for support if you need funding for your project?
If you’re Filipino and you can’t speak in English.
Not speaking in English is a fucking disability.
Making a good impression
People who speak in English well always makes a good impression.
If you speak in English, people see you as educated, intelligent, refined, a person of class and substance.
Speaking in Tagalog when you are in an interview and the interviewer is speaking in English will give potential employers the impression that you are unprofessional, lazy, uneducated and poor.
You might be thinking this is so harsh.
That’s the fucking truth.
I have experienced this first hand.
People are polite and will just point you away but this is the truth.
Kanto-Speak, jejemon and just bad English turn people off.
It will make you sound silly.
Unless you’re already rich and successful then this part doesn’t matter.
Extra Money that you can get
Before working in a Call Center I worked in the mall.
Other than the manager, I’m the only person in a team of twenty four sales people who can speak in English.
Whenever the customer is foreigner or an English speaking rich folk, everybody called me.
They say they are, in their exact words “nose-bleed” and I should talk to the customer. They give me half their commission and the client goes with me.
In a lot of these jobs, customers see me as the boss because my English is good.
It’s just English but it’s a big advantage.
Even if you choose a non call center job English will give you an edge over the lazy folk who didn’t study.
Getting promoted at work
In a past job, I was working for a tech company under a boss who was newly promoted. Her name is Ramona Cruz or something like that.
She had good sales skills and a large network of people to sell to. She was able to bring in two clients so she was promoted.
I worked with the CEO of the company and he taught me how to present what we were selling and I copied it perfectly.
I was asked to come with her and do sales presentations for her.
The thing is, because I spoke in English, the customers wants to talk to me instead of her.
This happened multiple times.
As a result she was afraid because management might change their mind and conclude that her promotion was undeserved and that I am more qualified and will take her job.
To prevent that, every time a client calls and looks for me she tells them that I’m out of the office and will take the message on my behalf. She will then not give me a message. She then reported to her boss that I am not handling my client well and they are complaining about me not calling them back and this eventually got me fired.
Had this happened under a different employer I would be promoted instead and there would be two teams competing.
If you’re good in English, you can get promoted and people will have to play dirty to beat you.
Connecting with high performers
Don’t you notice that whenever Anne Curtis or Toni Gonzaga plays the role of the boss, they speak in English? This is also true for John Lloyd Cruz.
That’s because high performers speak in English.
It’s a basic fact.
It the business circle it’s okay to speak in Tagalog if you are speaking with the owner and they prefer to speak in Tagalog.
If you are talking to an employee English is expected among managers.
In the professional circle English is the preferred language.
So if you would like to learn from higher performer you need to learn English.
The solution is getting educated.
”Formal education helps you get a living.
Self education helps you make a fortune”
- Jim Rohn
Here are two ways that I use to educate myself.
When you read and practice what you learned you can get better.
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Thank you for reading this far and thank you for your attention.
Always remember that if I can do it, you can do it too.
Successful people are willing to experience temporary discomfort and do difficult activities that unsuccessful people are NOT willing to do so that they are able to build the life and enjoy benefits that unsuccessfull people will never have.
I am always praying for your success.
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